I got to see report outs from both ….. and ….. at the recent Ops meeting. I could not be more pleased on the progress. We have a very engaged group on our hands! Your impact in Engineering continues to be felt and the “war room” is up and running.

I’ve heard nothing but positives about the Next Level professionals in our facilities…except I understand (Practitioner name) makes me look like a walk in the park in terms of push! I’m glad to hear that there has been a quickened pace and accountability.

Colleen Bohn
President
Tegrant Corporation
ThermoSafe Brands

I believe the event was a big hit at Blue Grass. (Practitioner name) did an excellent job! At the final wrap-up, one of the painters told the Deputy that "the Depot should do this on all projects." This from a guy who didn't want to be there on Monday. What a testament to the power of the event!

...created an environment for openness among the participants that included supervisors, engineers, operators, and process improvement staff. The outcome was more than a plan; it was a unified team embracing the process and the plan.

Gary Fleegle
Chief Operating Officer
National Center for Defense Manufacturing & Machining

As always, it is such a pleasure to work with NLP. I feel that our organization is so blessed to have partnered with the right group to move us in the direction of becoming Lean.  [Practitioner names) have been the “right fit” for mentoring us, and I look forward to continued growth in our working relationship. The knowledge that you have shared, and the way that you have shared it with our organization, has provided clear and easy understanding of the process we all need to follow as we continue the journey on becoming Lean. Thank you for what you do!

Memorial Hospital
South Bend, IN

I was honored to be a part of the (Lean Kaizen) event.  It was very informative and gave me a new perspective on my job, my company, and my personal goals and achievements.  Thanks for the opportunity.

Lean Kaizen Participant
Cleveland, OH

...words just don't do justice to how much we value our association with you and various members of the NLP team. Primarily your leadership, tenacity, knowledge, expertise, commitment, bed side manner and general willingness to get into the weeds with us, roll up your shirt sleeves and lead the way gave our team soooooo much to work with. 

My entire team is better for knowing and hanging with you!!!!!!!!

Going to hold you to the August dates!

Happy trails!!!

Gerry Tuthill
Harrah’s Rio Hotel and Casino
Las Vegas, NV

I want to thank you for the great work you did last week in
facilitating our Presidents Kaizen event.  You both displayed great
knowledge of the subject matter and worked extremely well
with the teams.  I was especially impressed with your ability
to keep us Corporate Executives in line! 
Hopefully we can involve you in future events.

Client Senior Executive

[DIVISION] won the “Best LDM” (Lean Daily Management) award within the entire company for 2008. It was announced around the annual Xmas dinner and awards were presented.

Client Senior Executive

I’d just like to take this opportunity and thank you for not only teaching and
leading kaizen events, but also mentoring my team.

You know they are good people. Really great and smart people who are
excited about their work and are passionate. Changing the culture is not easy
and frequently frustrating. They are learning to think through issues,
identifying risk, developing a plan and more quickly implement change,
even when it is not perfect.

Your presence and coaching is evident.

GREAT Practitioner! Engages participants, balancing the right amount of push
to stretch their thinking and their physical activity.

Client Senior Executive

I just wanted to let you know that I just finished our internal meeting.  One of the topics was the quality of the NLP practitioners.  The input was very explicit that [NLP Practitioner] was doing an outstanding job; the teams loved working with him.  They were also very clear that [NLP Practitioner] stood out in his abilities to use the tools in our environment, while engaging the teams on a personal level.

So [NLP Practitioner], Thanks!  I echo their comments.  The discretionary energy that you have put in to assure we are delivering, going above and beyond with the staff  -  GREAT JOB!

Client Senior Executive

Practitioner] did an outstanding job!  I commend [NLP
 Practitioner’s] leadership, guidance, and instructional lessons
to the team in analyzing their processes and systems to
capture and define action items to improve overall
performance.

[NLP Practitioner] kept them on track, focused on the task at
hand, with expectations of achieving critical results.

Very much thanks to [NLP Practitioner] and hope to work with
[NLP Practitioner] again some day.

Client Senior Executive

I need to make mention that [NLP Practitioner] is fantastic. He has brought out enthusiasm in our [location] facility. They are a very reserved culture and he managed to motivate and move them beyond everyone's expectations.

The business results were fantastic as usual, but I especially appreciate that [NLP Practitioner] takes the time to meet with all levels of folks to address their concerns head on and sooth their worries by presenting facts.

Everyone needs reassurance during big change. Few people recognize this or know how to address it. [NLP Practitioner] is very sensitive to this aspect of his work, which I believe makes him an exceptional Lean Practitioner

Client Senior Executive

1. NLP demonstrates clear familiarity of our material and strong technical expertise
2. NLP engagement at both sites has improved working relationship and strengthened their Operating System principles
3. Transferring extensive lean knowledge to site personnel allowing for SME development at both sites
4. Rigor of NLP’s process acknowledged by both site teams
5. Site personnel have learned extensively from NLP activities
6. Site leaders overall pleased with the consultant support and the engagement to date
7. Integrated Supply Chain baseline work aggressively targeted for completion in 4 months – that is 5 months ahead of original plans
8. Following same SIF elements...with a fast pace approach, while educating the site personnel to carry principles forward on their own
9. NLP able to transfer knowledge through go and do in a manner that is easily comprehended
10. Site has now taken ownership of Kaizen events and driving results

Client Senior Executive Survey Response

1. The results we’ve seen to date and level of expertise from NLP has been invaluable
2. The team continues to learn and deploy at an accelerated pace
3. Would recommend to use NLP at other sites that have strong foundational Lean Operating System experience to accelerate deployment plans
4. NLP provides additional capacity to the Lean Operating System team with extensive cycles learning, top-notch expertise, consistent sense of urgency and the benefit of comparison with other sites and industries
5. Future work with NLP could also develop into supplier partnerships as we continue to mature into Bronze and Silver status; Company Lean Operating System Office may not be able to fulfill supplier request for support
6. Provide additional resources/capacity
7. Same or higher level of skills set
8. Demonstrated ability to quickly adapt and train to Lean Operating System process
9. Currently NLP is scheduled to continue working with both teams through mid-Sept 09; should be extended to mid October to ensure sustainability of implementations

Client Senior Executive Survey Response

I think it went well.  [NLP Practitioners] did a great job.

Liked:
1. Structure of the process
2. How it can be taught to be part of the company's culture
3. The staff level involvement, therefore greater buy-in of the solution
4. The visual mapping to help employees see "Bigger" picture
5. Nicely scaleable, empowers all levels of the organization

I am looking forward to the problem solving events.

Client Senior Executive

GREAT Practitioner! Engages participants, balancing the right amount of push to stretch their thinking and their physical activity.

Best Event To Date – [Company Lean Operating System Personnel] Demonstrate Sustained Learning

This event scored multiple touchdowns!

Client Senior Executive

[NLP Practitioner] did an outstanding job!  I commend
[NLP Practitioner’s] leadership, guidance, and instructional
lessons to the team in analyzing their processes and systems
to capture and define action items to improve overall
performance.

[NLP Practitioner] kept them on track, focused on the task at
hand, with expectations of achieving critical results.

Very much thanks to [NLP Practitioner] and hope to work with
[NLP Practitioner] again some day.

Client Senior Executive

A million thanks for the guidance this week.  We made some major strides in the progress of the company.  You and NPL have been a great help.  I look forward to next week

Client Lean Enterprise Leader

“Michael has been on board for a few weeks now and things are off to a good start.  I appreciate your efforts to support us and thought Tom did a nice job on the search.  We are very pleased with the direction we are going - you definitely identified the type of person we were looking for.  I am most happy that we selected NLP for the project.”